Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Welcome to iGrawe, a platform dedicated to cultural education and storytelling — a home for every African voice. We are committed to protecting your privacy and keeping your personal information secure. This Privacy Policy describes how we collect, use, share, and safeguard your data when you use our platform.
By using iGrawe, you agree to this Privacy Policy. If you do not agree with our practices, please discontinue use of our platform.
Information We Collect
Personal Information
- •Account details (username, email address, display name)
- •Profile information (avatar, bio, preferences)
- •Content you create (books, podcasts, posts, comments)
- •Communication data (messages, notifications)
Usage Information
- •Device details (IP address, browser type, operating system)
- •Activity data (pages visited, time spent, interactions)
- •Cookies and similar tracking technologies
How We Use Your Information
Service Provision
- • Operate and maintain our platform
- • Process payments and transactions
- • Deliver features and content
- • Facilitate communication between users
Platform Improvement
- • Analyze usage patterns
- • Enhance user experience
- • Develop new tools and features
- • Personalize recommendations
Communication
- • Send important updates
- • Respond to inquiries and feedback
- • Provide customer support
- • Send promotional messages (with your consent)
Security & Compliance
- • Prevent fraud or misuse
- • Protect platform integrity
- • Comply with legal obligations
- • Enforce our Terms of Service
Information Sharing
We do not sell or rent your personal information. We may share information only in the following cases:
With Your Consent
When you explicitly agree to share specific information.
With Service Providers
Trusted partners who help us operate iGrawe—such as hosting providers, payment processors, or analytics tools—under strict confidentiality agreements.
For Legal Reasons
When required by law, legal process, or to protect our rights, property, or user safety.
Public Content
Information you choose to make public (e.g., published books, podcasts, or community posts) may be visible to others and discoverable through search engines.
Data Security
We use technical and organizational measures to protect your data from unauthorized access, alteration, or loss.
Technical Measures
- • SSL/TLS encryption
- • Secure servers and storage
- • Regular system audits
- • Role-based access controls
Organizational Measures
- • Employee confidentiality training
- • Data access protocols
- • Incident response procedures
- • Ongoing policy reviews
Your Rights
You have control over your personal information. You may:
Access
Request a copy of your data
Correction
Update inaccurate or incomplete details
Deletion
Request removal of your data
Portability
Request your data in a portable format
To exercise these rights, contact us using the details below.
Cookies and Tracking
We use cookies and similar technologies to improve your experience.
Essential Cookies
Required for basic functionality (e.g., login, security).
Analytics Cookies
Help us understand and enhance platform performance.
Preference Cookies
Remember your settings for a customized experience.
You can manage or disable cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
privacy@igrawe.org | support@igrawe.org
Phone
+250 792 864 816
Address
Kigali, Rwanda
Policy Updates
We may update this Privacy Policy periodically to reflect new practices or legal requirements. When changes are made, we will update the “Last updated” date and post the revised version on our platform.
We encourage you to review this page regularly to stay informed about how we protect your information.