Terms & Conditions
Please read these terms carefully before using our platform. By using igrawe, you agree to be bound by these terms.
Agreement to Terms
Welcome to igrawe! These Terms and Conditions ("Terms") govern your use of our platform, including our website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
Account Terms
Account Creation
- You must be at least 13 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You may only create one account per person
Account Responsibilities
- Do not share your account credentials with others
- Do not create accounts for others without permission
- Do not use automated tools to access the Service
- Do not attempt to circumvent security measures
Content Guidelines
Acceptable Content
✓ Allowed
- • Original creative works
- • Educational and informative content
- • Constructive discussions
- • Respectful feedback
- • Appropriate language
Age based ratings must be indicated for sexual themes, and sensitive content
✗ Prohibited
- • Hate speech or harassment
- • Spam or misleading content
- • Copyright infringement
- • Illegal activities
- • Inappropriate content
Content Moderation
We reserve the right to review, edit, or remove any content that violates these guidelines. We may also suspend or terminate accounts that repeatedly violate our terms.
Content Review Process
Some content maybe subject to review before publication. We aim to review content within 24-48 hours.
Intellectual Property
Your Content
You retain ownership of the content you create and upload to our platform. However, by posting content, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content in connection with our Service.
Platform Content
The igrawe platform, including its design, functionality, and underlying technology, is protected by intellectual property laws. You may not copy, modify, or distribute our platform without permission.
Copyright Policy
Rwanda IP Compliance
We respect intellectual properties and comply with the Rwanda IP law. If you believe your copyright has been infringed, please contact us at copyright@igrawe.org.
Payment Terms
Purchases
- •All purchases are final and non-refundable unless otherwise stated
- •Prices are subject to change without notice
- •You are responsible for any applicable taxes
- •Payment processing is handled by secure third-party providers
Refunds
Refunds may be considered on a case-by-case basis for technical issues or billing errors. Contact our support team at support@igrawe.org for assistance.
Prohibited Uses
You may not use our Service for any unlawful purpose or in any way that could damage, disable, or impair our platform. Prohibited activities include:
Security Violations
- • Hacking or unauthorized access
- • Introducing malware or viruses
- • Attempting to breach security
- • Reverse engineering our platform
Abuse & Spam
- • Sending unsolicited messages
- • Creating fake accounts
- • Manipulating ratings or reviews
- • Automated data scraping
Limitation of Liability
To the fullest extent permitted by law, iGrawe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our Service.
Service Availability
We strive to maintain high service availability, but we do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or technical issues.
Termination
Account Termination
You may terminate your account at any time by contacting our support team. We may also terminate or suspend your account if you violate these Terms or engage in prohibited activities.
Effect of Termination
- •Your access to the Service will be revoked
- •Your content may be deleted (with or without notice)
- •Outstanding payments remain due
- •Certain provisions of these Terms survive termination
Governing Law
These Terms shall be governed by the laws of Rwanda and any other jurisdiction in which iGrawe operates, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of the country in which iGrawe is registered.
Dispute Resolution
We encourage users to contact us first to resolve any disputes. If informal resolution is not possible, disputes may be subject to binding arbitration.
Contact Information
If you have any questions or concerns about these Terms, please reach out to us
legal@igrawe.org | support@igrawe.org
Phone
+250792864816
Address
Kigali, Rwanda
Terms Updates
We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will notify users of material changes by email or through our platform.
Your continued use of the Service after any changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.